Delete your NextiaTax account
You can ask us to delete your account at any time. You don't need the app installed. We verify and complete valid requests within 30 days. Deletion can't be undone.
1. How to ask
Use whichever is easiest. Each one sends the same request.
- In the NextiaTax mobile app: More → Danger zone → Delete account, then confirm.
- In the NextiaTax web app (app.nextiatax.com): Settings → Privacy & your data → Request deletion.
- By email: from the address you sign in with, write to [email protected] with the subject “Delete my account”. If you write from another address, we'll ask you to prove the account is yours before we act.
2. Before you ask
- Download your data first if you may need it, for example for a tax reassessment: web app → Settings → Privacy & your data → Download my data. After deletion we can't recover it.
- Your Nextia account is the same one you use in every Nextia app. Deleting it ends your access to all of them.
3. What happens next
- The request itself deletes nothing. A Nextia administrator checks it and completes it within 30 days.
- Your name, email address, phone number and sign-in link are removed from our systems.
- Businesses that you own alone are closed. Any paid subscription they have is cancelled at once, so no further charges are made. Their records are then handled as our Data Retention & Disposal policy describes.
- If you own a business that other people still use, we'll ask you to transfer ownership to one of them first. We don't delete records that other members depend on.
4. What we keep
- The audit record of what the account did is kept, with your personal details removed, as section 6 of our Privacy Policy explains.
- We keep information only where the law, security, another person's rights or a documented legal hold requires it.
5. Questions
Write to our Privacy Officer at [email protected].